Vocalcom provide Cost effective turn key solutions for the Contact Center industry markets including the Next IP technology and Video Capabilities.

Contact Information

Main Contact Web
www.vocalcom.com
Amérique du Nord, Amérique centrale
North America, Central America
America del Norte, America Central
Noramerica
Amérique du Sud
South America
America del Sur
Suramerica
Asie Pacifique
Asia Pacific
Asia Pacifico
Asiapacific
Europe, Moyen Orient
Europe, Middle East
Europa, Medio Oriente
Emea
Work Telephone
+33155373050

Social & Messaging

More Information

More Information
Name – Call Center Technology
First name: Hermes Suite
Last name: Vocalcom
Nick name: Natural
Name – Vocalcom Group is a leading supplier of Call Center Technology. Vocalcom expands worldwide over 38 countries accross its subsidiaries or Business Partner.
Last name: Vocalcom
Address – Headquarters
7, rue de Tilsitt
Paris
75017
France
Hobbies / Interests
IVR, Call Center, Interactive Voice Response, IVR System, Call Center Software, Hosted IVR, Relation client, CRM, Externalisation, Off shore, Centre d'appels, Outsourcing, Fidelisation, SIP, Voip, SaaS
Technology: Call centre technology is subject to improvements and innovations. Some of these technologies include speech recognition software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, support automation and many other technologies to improve agent productivity and customer satisfaction.[2] Automatic lead selection or lead steering is also intended to improve efficiencies,[3] both for inbound and outbound campaigns, whereby inbound calls are intended to quickly land with the appropriate agent to handle the task, whilst minimizing wait times and long lists of irrelevant options for people calling in, as well as for outbound calls, where lead selection allows management to designate what type of leads go to which agent based on factors including skill, socioeconomic factors and past performance and percentage likelihood of closing a sale per lead. The concept of the Universal Queue standardizes the processing of communications across multiple technologies such as fax, phone, and email whilst the concept of a Virtual queue provides callers with an alternative to waiting on hold when no agents are available to handle inbound call demand. Premise-based Call Center Technology Historically, call center have been built on PBX equipment that is owned and hosted by the call center operator. The PBX might provide functions such as Automatic Call Distribution, Interactive Voice Response, and skills-based routing. The call center operator would be responsible for the maintenance of the equipment and necessary software upgrades as released by the vendor. Virtual Call Center Technology[4] With the advent of the Software as a service technology delivery model, the virtual call center has emerged.